I am extremely impressed with the customer service I experienced with Lvly. The turn around time of ordering to deliver was same day which was amazing. I had a slight issue with a misprint in the chosen label on the jar. However I contacted the customer service that night and received a reply from Sally the next morning. She apologized for the mixup, resent a new jar and label and a few extra goodies for the newly engaged couple. It was such an easy process, definitely recommend. Thanks team!