Delivery of Pinot Noir and Posy - with a late address change.
The gift was amazing - however a late delivery address change due to ETA time extending resulted in my contacting LVLY to change the address. I was initially very concerned because there is no way to phone call and speak to someone. However, your team member Lyd responded almost immediately via email, changed the address in LVLY, then forwarded the address change to the driver who delivered to updated address.
I could not speak more highly of Lyd professional customer service and her sense of urgency. It was really appreciated from my perspective when using LVLY for the first time.
I would like to formally recognize her fantastic customer service skills and let her know that I appreciate what she did on that one. :)