Job tasks and responsibilities
As a Customer Service team member, you'll play a vital role in delivering a consistently delightful experience to our customers. Reporting to the Customer Success Coordinator, your day-to-day will include:
Customer Support: Responding promptly, politely, and professionally to customer enquiries via email, phone, and social media channels.
Adhering to Brand Voice & Guidelines: Ensuring all interactions align with our customer service standards and brand tone – we’re all about making someone’s day!
Delivery Coordination: Communicating with delivery partners and drivers to ensure timely, accurate deliveries and resolving any logistics issues as they arise.
Social Community Engagement: Supporting the growth of a warm, inclusive online community across our social platforms by engaging with customer comments and messages.
Customer Insight & Feedback: Identifying recurring customer pain points and sharing insights with management to help improve our product and service experience.
About the Role
We’re on the lookout for friendly and thoughtful individuals to join our Customer Service team. Here’s what you can expect from the role:
Flexible Working Hours: Our customer service operates from 9:00 AM to 9:00 PM, 7 days a week, so availability during evenings, weekends, and public holidays is essential.
Remote & Flexible: This is a remote role, offering the flexibility to work from home. If preferred, there is also the opportunity to work from one of our LVLY warehouse locations.
Training Provided: Full training will be provided to set you up for success, including systems, brand voice, and customer interaction guidance.
Your Own Equipment: You’ll need to have your own laptop, a second monitor, strong wifi connection, an ergonomic desk setup, and phone. We’ll supply access to all required software and platforms.
Award-Based Pay: This position is classified under the General Retail Industry Award – Level 4. The hourly rate will vary depending on whether the position is full-time, part-time, or casual, in accordance with Fair Work guidelines.
Experience Preferred: While previous customer service experience is preferred, it is not essential – we value a great attitude, clear communication, and a genuine desire to help customers.
To apply, please click here to fill in our typeform application.
No phone calls, messages or texts please.
