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LVLY
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Same-day delivery 7 days a week in Sydney, Wollongong, Central Coast, Melbourne, Geelong, Mornington Peninsula, Brisbane, Gold Coast, Perth and Fremantle. Mon - Sat for Adelaide. Order by 5pm for metro areas. National next day delivery for all other locations.

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      LVLY
      • Flowers
        • Seasonal Flowers
        • Native Flowers
        • Single Variety
        • Roses
        • Sympathy Flowers
        • Flowers + Vase
        • Flower Subscriptions
        • Plants
        • Shop All Flowers
      • Gifts

        Shop By Occasion

        • Birthday
        • Sympathy
        • Wellness
        • Celebration
        • Dessert Boxes
        • Explosion Boxes
        • Food & Drinks
        • Baby
        • Christmas Gifts
        • Personalised Gifts
        • Plants
        • Shop All Gifts

        Shop By Price

        • Under $100
        • $100 - $150
        • $150 - $200
        • $200 and Above
      • Dessert Boxes
      • Hampers
      • Build your own
      • Where we deliver

        Same Day Delivery

        • NSW

          • Sydney
          • Central Coast
          • Wollongong
        • VIC

          • Melbourne
          • Mornington Peninsula
          • Geelong
        • QLD

          • Brisbane
          • Gold Coast
        • WA

          • Perth
          • Fremantle
        • SA

          • Adelaide

        Next Day Delivery

        • Australia

          • Canberra
          • Tasmania
          • The rest of Australia
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          Customer Care team

          *We're not actively hiring for our Customer Care team right now, but you're welcome to share your details using the link below - we'll be in touch if a suitable opportunity does arise. *

          Job tasks and responsibilities

          At a high level, you will be responsible for:

          • Reporting to the Customer Care Co-ordinator, you will be working in a small team to assist in the effective and efficient day to day running of our customer care department
          • Timely and polite responses to all customer enquiries via email, over the phone & on our social channels
          • Ensuring we follow our customer service guidelines to help make someone’s day
          • Communicating with delivery drivers ensuring the seamless operation of timely deliveries
          • Helping to create a sense of community among our social platforms
          • Helping find customer pain points and presenting them to management
          • Creating documentation for self-service support
          • Basic website updates
          • Basic reporting

          About the role

          • Customer Service hours vary but can span from 8AM – 9PM, 7 days a week
          • Must have a willingness to work nights and weekends
          • Flexible & Remote working, with the opportunity to work at one of our LVLY warehouses if desired
          • All training will be provided
          • Must have own laptop and phone, all software and relevant access will be provided
          • General Retail Industry Award – Level 1 (Rate will vary depending on F/T, P/T or Casual position but follow award rate set by Fair Work)
          • Previous customer service experience preferred but not essential

          To apply, please click here to fill in our typeform application.

          No phone calls or texts please.

          Contact Us

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          Phone (03) 9071 2481

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          Location
          • Sydney

          • Central Coast NSW

          • Wollongong

          • Brisbane

          • Gold Coast

          • Adelaide

          • Melbourne

          • Mornington Peninsula

          • Geelong

          • Perth

          • Fremantle

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          Find us here!

          • Sydney
          • Central Coast NSW
          • Wollongong
          • Brisbane
          • Gold Coast
          • Adelaide
          • Melbourne
          • Mornington Peninsula
          • Geelong
          • Perth
          • Fremantle

          ©LVLY. Pty Ltd. 2022

          Liquor License No. 36148709

          In the spirit of reconciliation, LVLY acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.